Carrefour Belgium, a multinational retail and wholesaling giant, faced challenges in its e-commerce journey. Its main concerns are efficiently identifying, prioritizing, and resolving errors at the initial level of the website. In March 2021, to resolve these challenges effectively, the company formed a partnership with Noibu, an advanced error monitoring solution, to address these issues and elevate their online shopping experience.
The Big Challenges
As a significant retail and wholesale corporation, Carrefour Belgium has to manage extensive traffic on its website all the time. Having this much traffic often leads their technical teams to handle errors and on-site glitches and maintain the operations of the website concurrently. Therefore, the eCommerce team at Carrefour had to face three main challenges, including catching existing and new errors on their site, prioritizing support tickets and errors, and identifying the root causes of issues.
Immediate Impact:
Noibu implemented advanced, innovative solutions and proved instrumental in successfully resolving the concerns and technical issues of Carrefour Belgium. With Noibu’s excellent error monitoring techniques, Carrefour’s team swiftly resolved issues by pinpointing errors in real-time that were undetected previously. Noibu provides detailed insights that enable them to prioritize error resolutions based on business impact. Further, Noibu ensures that their focus should remain on the most pressing issues. With Noibu’s data, developers streamlined their workflows, leading to rapid error resolutions.As a significant retail and wholesale corporation, Carrefour Belgium has to manage extensive traffic on its website all the time. Having this much traffic often leads their technical teams to handle errors and on-site glitches and maintain the operations of the website concurrently. Therefore, the eCommerce team at Carrefour had to face three main challenges, including catching existing and new errors on their site, prioritizing support tickets and errors, and identifying the root causes of issues.
Long-term Benefits:
As a vibrant and thriving corporation, Noibu didn’t stop at resolving existing errors; instead, it became an integral part of Carrefour’s strategy. The platform ensured ongoing error detection, enabling the team to maintain their website’s health efficiently. With Noibu’s granular data, Carrefour Belgium’s developers were able to identify new errors swiftly, which in turn reduced the time and resources required for resolutions. Carrefour experienced a 49.5x annualized ROI, showcasing the long-term value of its partnership with Noibu.Carrefour Belgium, a multinational retail and wholesaling giant, faced challenges in its e-commerce journey. Its main concerns are efficiently identifying, prioritizing, and resolving errors at the initial level of the website. In March 2021, to resolve these challenges effectively, the company formed a partnership with Noibu, an advanced error monitoring solution, to address these issues and elevate their online shopping experience.
Carrefour Belgium’s exciting collaboration with Noibu transformed their view and approach to error monitoring. With real-time insights and streamlined workflows, Carrefour is now not only able to address existing challenges but is also fortifying its website’s future and success. Noibu’s practical and proactive approach gave security to the company regarding the health and well-being of the e-commerce platform, ensuring that its operations work in excellent condition, which allows Carrefour to focus on innovations and projects. As a result, Carrefour’s partnership with Noibu exemplifies the power of proactive error detection in ensuring a seamless and worry-free online shopping experience.
