8 Ways VoIP Can Help a Small Business

Voice over Internet Protocol, or VoIP, empowers small businesses to keep up with large companies. VoIP for small business owners can be one of the easiest and most effective technology upgrades they ever do.

8 Benefits of VoIP for Small Business Owners

1. Reliable Call Quality

Landline and mobile phone calls vary greatly in call quality. Having to ask, “Can you hear me okay?” is the kind of interruption small businesses can hardly afford. It takes up business hours, it doesn’t look great, and it disrupts workflow.

VoIP calls happen over the internet and have a consistently high-quality level. This is true with international calls and regardless of the device used.

2. Ease of Use

VoIP is easy to install over your internet connection. It’s then easy to set up the software, learn to use it, and maintain it. The software is designed to be intuitive so it’s easy to configure new features as you need them.

3. Scalable

Small businesses need services that work for them. They need to be able to quickly and easily add a new line, reassign that line, add new features, or cut features. Traditional landlines make scaling up and down expensive and it takes a lot of time to manage. There are also usually hardware concerns when changing landlines or mobile lines.

With VoIP, small businesses can scale up and down whenever they need to. They can do this at a low cost and with a lot of ease. Businesses can also add in more features and upgrades as they are needed without having to go through a lot of hassle. In this case, VoIP makes it easy to change your service as your business needs change.

3. Lower Costs for Businesses

VoIP for small business is usually less expensive than traditional landlines for business use. Providers will usually charge monthly fees, with lower costs for international calls thanks to the use of virtual numbers. With VoIP, small businesses don’t need to pay for separate networks for data and voice services. They need a quality internet connection, which most businesses require for other needs as well.

Some businesses also save money on office spaces thanks to VoIP. Employees can use cloud-based platforms, hosted VoIP, and communicate from anywhere using video conferencing and voice.

4. Flexibility

It’s easy to use VoIP systems with devices like smartphones, tablets, laptops, or desktop computers. It’s also easy for employees to switch between these devices and stay in the same account. This makes it a lot easier for employees to do their jobs well and from anywhere. This is especially useful for remote workers or traveling employees

5. Advanced Features

Employees are rarely just handling a call. They are also accessing data, editing reports, juggling multiple users on the call, or even recording information from the call itself. With the right VoIP provider, your employees can use advanced features to improve their communication with customers or other employees.

These features might include call reports, call recording, call forwarding, call waiting, or caller ID. There are also features like call queuing, analytics, and the ability to integrate with your other business software. In order to access higher-end features with a landline your business would need to invest in PBX systems. Then they could pay additional fees to access some of these types of features, but it would still be a struggle.

6. Disaster Recovery

Sometimes, major life events happen. For example, there is a flood or a widespread power outage. VoIP can be a part of your small business’s disaster recovery plan. In the case of an emergency where your offices shut down, employees can access the company’s cloud-based digital assets.

Since VoIP calls are over the internet, they can be routed to any location. This means your business can get back to operations faster while the situation is resolved.

7. Improved Security

Cybersecurity is a major concern for businesses today. Unfortunately, small businesses are a prime target for many hackers.

The right VoIP services are prepared for this and have improved end-to-end encryption to prevent security breaches. Many programs have SPAM call blocking and two-factor authentication built into the software. This helps protect your digital assets.

8. Increased Productivity

Employees are able to share documents during a voice or video call. They can clearly hear each other due to the reliable call quality. They can manage their calls no matter where they are and they can manage voicemail and call forwarding with ease. Enabling employees to communicate easily and efficiently pays off with increased employee productivity.

It’s worth noting that this increased productivity also comes with increased employee satisfaction. Employees who have an easier time getting their job done are generally happier with their jobs. If they are struggling with technical issues they’re bound to feel frustrated with their job.

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