Let’s face it: clunky software and manual workflows are a drain. In the age of hybrid work, digital employee experience (DEX) is everything. It’s what keeps your team connected, productive, and happy to log in each day.
The best DEX tools empower employees instead of just supporting them. They automate the boring stuff, keep tech running smoothly, and give people the tools they need to do their best work without the usual IT headaches.
If you’re on the hunt for workflow management tools that make a real impact, start with these five. They’re leading the charge in digital experience innovation, with Flexxible taking the top spot.
1. Flexxible – Your go-to for AI-powered frictionless workflows
Why it leads: Real-time DEX insights, automated IT workflows leveraging AI, and interoperability with existing tools for ALL endpoints
Flexxible is the ultimate command center for companies serious about improving digital workflows across physical and virtual endpoints.
With FlexxClient, teams benefit from automated issue detection and resolution (like disc space, connectivity problems, or software updates) often fixed before users even realize there’s a problem. The platform supports hybrid and remote teams through advanced endpoint observability, management, and self-remediation.
What makes Flexxible shine
- Behind-the-scenes automation: Flexxible automates patching, diagnostics, and support workflows, so that 74% of tickets can be resolved without human intervention. The solution includes an AI designer for custom microservices to streamline routine maintenance and react quickly to the unexpected.
- Real-time DEX scoring: It continuously tracks how users experience their digital tools, leveraging direct user feedback and deep analytics. Employees get back 78% the time they would have spent waiting for support.
- A single pane of glass: From VDI to physical devices, you get monitoring, security, and compliance all in one place – so nothing slips through the cracks.
Key takeaway
If you’re done with reactive IT support and want a scalable, secure way to deliver exceptional digital experiences, Flexxible is your go-to.
2. ServiceNow – Enterprise DEX at scale
Known for: Digitizing HR and IT workflows to improve employee experience
ServiceNow is best known as a broad enterprise automation platform, but it can also have a DEX-specific impact thanks to its DEX-specific tool – Digital End-User Experience (DEX).
This tool gives service desks a clear window into what’s happening on an employee’s device, from performance and application health to the strength of their network connection. Instead of chasing down details from the user, agents get real-time data right inside the ticket, so they can diagnose and fix problems faster. That means less back-and-forth, quicker resolutions, and smoother workflows.
Why teams love it
- Real-time device and app insights mean IT can solve problems quickly, without long waits or endless back-and-forth questions.
- The built-in Desktop Assistant lets employees resolve common issues themselves, so they don’t have to rely on the service desk for every small glitch.
- Fewer disruptions and quicker resolutions keep people focused on their jobs instead of wrestling with tech problems.
Key takeaway
ServiceNow’s DEX is built for large organizations juggling multiple departments and systems; however, if you’re looking for lighter, faster DEX solutions, it may be more muscle than necessary.
3. Nexthink – Fixing the digital experience before it breaks
Known for: Real-time monitoring and issue remediation.
Nexthink doesn’t just tell you what’s broken: it shows you what’s about to break. Its DEX platform monitors every endpoint, app, and connection, giving IT teams the insights they need to stay ahead of problems.
Its platform blends AI-driven automation with deep root cause analysis, giving IT teams everything they need to prevent digital friction.
What stands out
- DEX scoring system: Real-time visibility into how employees experience their tech.
- Automated remediation: Detect and fix issues automatically without waiting for a support ticket.
- Rich analytics: Pinpoint patterns that lead to slowdowns or outages.
Key takeaway
Nexthink is powerful, but it’s also built for enterprise. That means a steeper learning curve and higher cost for smaller, or midsize organizations. But if you’re ready for full-scale proactive IT, this Magical Quadrant leader is a frontrunner.
4. Microsoft Viva – DEX built into the tools you already use
Best for: Microsoft-centric workplaces that want better engagement and productivity.
If your team lives in Teams, Viva makes total sense. Embedded directly into Microsoft 365, Viva gives you tools to enhance employee wellbeing, streamline knowledge sharing, and surface insights – all without switching tabs.
What you get:
- Viva Connections: A personalized dashboard for company news, tools, and resources.
- Viva Learning and Topics: Make training and knowledge-sharing part of the daily flow.
- Viva Insights: Spot burnout risks, improve collaboration, and promote healthy work habits..
- Endpoint Analytics integration: Automate patching and track device performance with minimal setup.
Key takeaway
Viva is best for companies that are only looking to manage their Microsoft environments. It’s less flexible for non-Microsoft environments, and some features are still in preview. But for organizations with a specific Microsoft need, it’s a seamless DEX enhancement.5. Riverbed – Full-fidelity DEX insights, powered by AI
Best for: Hybrid and mobile-first organizations that need deep observability.
Riverbed takes performance monitoring up a notch. It gives IT leaders a crystal-clear picture of the digital experience (especially for remote and hybrid teams) thanks to its AI-driven automation and full-fidelity data capture across devices, networks, and apps,
What you get
- Deep observability: Monitor every click, load time, and app interaction in real time.
- AI-powered automation: Quickly identify and remediate slowdowns without manual input.
- Hybrid support: Built for distributed teams across multiple environments.
Key takeaway
Riverbed’s setup can be complex, and its cost may be high for smaller teams. But for enterprises that need precise, actionable DEX insights across locations, Riverbed is a high-performance solution built for scale.
The Bottom Line: Better workflows, better work
Your employees shouldn’t have to fight with tech to do their job. With the right digital employee experience strategy and tools you can reduce digital friction, automate the everyday stuff, and create a work environment that just… works.
And if you’re looking to lead the charge? Start with Flexxible, where intelligent automation meets real-time insight, and where secure, digital experiences are built from the inside out.
