Given how indispensible phone systems have become to various businesses, especially as the pandemic has intensified, it’s surprising how easily many companies can overlook signs that their phone systems are outdated – hence why your firm should check its own phone system regularly.
According to guidance from business.com, you ought to undertake full maintenance checks every 12 months – or even more frequently if your business phone system is an old or “legacy” model. However, what exactly should you look for when inspecting it?
You can’t easily scale your existing phone system
Given how ambitious you will inevitably be to grow your business, it stands to reason that its phone system should be easily adaptable to suit.
If you take on additional staff but find you can’t easily expand the phone system to accommodate them, you should look into replacing it with something more fluid and flexible. You don’t want to find yourself getting hit hard in the pocket simply in the attempt to expand a phone system.
Your current phone system does not support VoIP telephony
Voice over Internet Protocol (VoIP) is a technology enabling users to make voice calls online – a practice which, when taken up by your workforce, could generate significant financial savings for your business, as SmallBizClub explains.
These savings could especially stack up when you make long-distance phone calls using one of the VoIP-based business phone systems available from Gamma, a UK-based telecoms provider specializing in serving the enterprise market.
Your business has offices in many different locations
Another reason to go down the VoIP route is that it would ease your efforts to keep in touch with branches of your business located far from the main office.
If this main office is firmly established in one location but you are preparing to open a satellite office elsewhere, you don’t want to struggle simply with implementing a phone line extension to this new site – especially if you don’t usually face difficulty in adding extensions.
Your current phone system isn’t mobile-friendly
This means that the phone system isn’t firmly integrated with your workers’ smartphones. At any one time, a number of your workers could be out of the office – but there’s always the chance that you need to refer a client or customer to one of them.
When that happens, you should be able to seamlessly transfer the caller to that sought-after employee’s mobile – rather than have to settle for reciting a mobile number that the caller would be required to dial of their own accord.
You keep running up high repair or maintenance costs
This can easily happen if your corporate phone system relies on hardware that hasn’t been replaced in a while. As this hardware ages, it can become more prone to malfunctioning – and, naturally, its original warranty could have expired long ago by this point.
It’s a simple equation that, the more often you need to arrange for repairs, the more money you will need to spend on your phone system overall as it becomes technically obsolete.