Customer

Quala CMO, Mike Redd, on Maximizing Customer Health and Retention through Customer Success Platform Technology

The next generation of customer success platforms is launching now. Mike Redd, CMO of Quala, explains the evolution of these…

6 days ago

The Power of Customer Insights – the Good, the Bad, and the Ugly

The following is adapted from Getting to Aha! Why do some companies fail while others succeed?  You could point to…

3 weeks ago

Tips On How To Keep Your Customer Database Clean

As a business, it’s important for you to maintain your database of customer information and credentials. This information is almost…

4 months ago

7 ways to improve your customer service experience

Fake reviews are the bane of businesses all over the world; it's a constant battle. Over-indulgent, negative put-downs can cause…

4 months ago

Customer Experience Management Market | Augmented Use of Digital Platforms to Support Growth of the Market

Assessing customer behavior and inclinations is becoming increasingly important, prompting many businesses and organizations to use customer experience management (CEM)…

5 months ago

Key factors to tackle your customer experience strategy

Regardless of whether you operate in brick-and-mortar retail or solely e-commerce, the customer experience you provide is paramount to your…

5 months ago

Clever Ways To Improve Fleet Operations And Customer Satisfaction

Trucking Companies Must Have Efficient Systems In Place With No Room For Error. The reputation of a trucking company depends…

6 months ago

Importance of Customer Loyalty And Types of Programs

Customer loyalty has become increasingly imperative as customers are extremely important to the growth of any business, even faster than…

6 months ago

5 Ways SMBs Can Go The Extra Mile With Customer Engagement

We live in a world where customers expect brands to anticipate what they need and meet those needs in real-time.…

8 months ago

Employee Engagement And How It Affects the Customer Experience

In this day and age, every business needs to be customer-centric in order to survive, let alone succeed. Brands focus…

9 months ago

What Makes Zoho One a Trending Choice in the CRM Market?

Customer Relationship Management systems (CRMs) have come a long way from what they were a decade or two ago. These…

11 months ago

Meet the Founder of Chow420, the First Platform to Automate Customer and Retailer Compliance with State Laws Online.

As the world welcomes a new year, entrepreneurs, investors and venture capitalists seem to be more aware, than before, of…

11 months ago

5 Ways CRM Solutions ‘Future-Proof’ Customer And Employee Management

CRM solutions have become widespread in every industry in the world, as companies need an efficient and effective way to…

1 year ago

Customer Service Expert Burg Hughes Shares on the Importance of Knowledge Ownership

Knowledge is playing an increasingly growing part in enterprises of all sizes. This is accelerated by the post-covid environment, with…

1 year ago

Top 6 Powerful Ways to Boost Customer Engagement for Rapid Growth in ECommerce Business Platforms

With the evolution of the technologies and the newly arrived business platforms, customers are well-informed nowadays. Treating them as the…

1 year ago

Why AI Is The Future Of Customer Support Services 

Customer service has long been a point of friction among the relationships in both B2B and B2C business models. Subpar…

1 year ago

The Value of Customer Due Diligence

Written by Dmitri Laush, CEO of GetID, an omnichannel identity verification solution Emerging technologies open a box of new features…

2 years ago

How digitization can help banks deliver a superior customer experience 

Complicated regulations. Vacillating customer loyalty. Unconventional competitors. The banking sector is in a state of flux, indeed.  A century ago,…

2 years ago

7 Key Customer Retention Metrics that Every Marketer Must Track

Peter Drucker wrote, “What's measured improves.” If you can measure something that you do regularly, you can figure out ways…

2 years ago