As businesses, we are all feeling the impact of the digital revolution. Therefore, it's more important than ever to have…
Customer service is a hot topic in the insurance industry. Investment in the customer service experience is one of the…
When people ask about my philosophy towards customer success for SaaS companies, I’m always reminded of a simple (and slightly…
For the uninitiated, Zoho Desk is a web-based help desk software that helps companies to better manage their customer support…
One of the most difficult issues that enterprises face is the plateau or decline of their customer base. Many companies…
Are you familiar with the situation when customers buy a product or service once and don't return to you while…
The Affordable Care Act opened up the health insurance market to both new and old providers. While the market is…
The team at Novomind is not resting on their oars of leveraging tech solutions to help businesses better engage their…
For the restaurant business, the past year has been a frenzy. With over a million restaurants in the United States…
Fake reviews are the bane of businesses all over the world; it's a constant battle. Over-indulgent, negative put-downs can cause…
What is that magic touch that can transform your customer service from something mundane and expected to something that truly…
What opportunities can we expect from 2020, an extraordinary year that saw a massive shift to remote work, crises in…
Have you tried everything, and still your business is stagnant? Are you thirsty for the growth of your business? If…
Interactive Voice Response technology has been revolutionizing companies’ customer service for decades. As it has improved over the years, customer…
In today's competitive marketplace, having a well-organized and highly-skilled Customer Service team is crucial to your success as a business.…
Starting a small business is a dream for many people. As the economy improves, more people than ever plan to…
Artificial intelligence can have a huge impact on a business’s bottom line. With AI, processes can be completed automatically, and…
Artificial Intelligence (AI) revenues will reach $47 billion in 2020, from $8.0 billion last year, According to International Data Corporation (IDC).…
Most financial institutions share the same problem - poor customer communications. This is a common criticism from customers and industry…