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What opportunities can we expect from 2020, an extraordinary year that saw a massive shift to remote work, crises in…
Have you tried everything, and still your business is stagnant? Are you thirsty for the growth of your business? If…
Interactive Voice Response technology has been revolutionizing companies’ customer service for decades. As it has improved over the years, customer…
In today's competitive marketplace, having a well-organized and highly-skilled Customer Service team is crucial to your success as a business.…
Starting a small business is a dream for many people. As the economy improves, more people than ever plan to…
Artificial intelligence can have a huge impact on a business’s bottom line. With AI, processes can be completed automatically, and…
Artificial Intelligence (AI) revenues will reach $47 billion in 2020, from $8.0 billion last year, According to International Data Corporation (IDC).…
Most financial institutions share the same problem - poor customer communications. This is a common criticism from customers and industry…