customer service

Fixing the broken financial SaaS customer service model for entrepreneurs

When people ask about my philosophy towards customer success for SaaS companies, I’m always reminded of a simple (and slightly…

4 days ago

How To Use Zoho Desk?

For the uninitiated, Zoho Desk is a web-based help desk software that helps companies to better manage their customer support…

4 weeks ago

7 ways to increase your customer base with CRMs

One of the most difficult issues that enterprises face is the plateau or decline of their customer base. Many companies…

1 month ago

Best Ways To Improve Your Customer Service

Are you familiar with the situation when customers buy a product or service once and don't return to you while…

3 months ago

The Future of Digital Transformation: Interview with VP of Client Services at TaskUs

The Affordable Care Act opened up the health insurance market to both new and old providers. While the market is…

3 months ago

Novomind iAGENT Challenges The Status Quo In Customer Service Software Solutions.

The team at Novomind is not resting on their oars of leveraging tech solutions to help businesses better engage their…

4 months ago

5 Restaurant Challenges and How to Solve Them in 2021

For the restaurant business, the past year has been a frenzy. With over a million restaurants in the United States…

4 months ago

7 ways to improve your customer service experience

Fake reviews are the bane of businesses all over the world; it's a constant battle. Over-indulgent, negative put-downs can cause…

5 months ago

Mastering Superb Customer Service

What is that magic touch that can transform your customer service from something mundane and expected to something that truly…

6 months ago

Importance Of Call Center Customer service in 2021

What opportunities can we expect from 2020, an extraordinary year that saw a massive shift to remote work, crises in…

8 months ago

7 Things You Can Do to Boost Your Business’s Growth

Have you tried everything, and still your business is stagnant? Are you thirsty for the growth of your business? If…

8 months ago

Five Ways Interactive Voice Response Technology Revolutionizes Customer Service

Interactive Voice Response technology has been revolutionizing companies’ customer service for decades. As it has improved over the years, customer…

10 months ago

Choosing A Small Business Phone System That Fits Your Business Needs

In today's competitive marketplace, having a well-organized and highly-skilled Customer Service team is crucial to your success as a business.…

12 months ago

How to Use Online Lending Services When Starting a Small Business

Starting a small business is a dream for many people. As the economy improves, more people than ever plan to…

2 years ago

Christian DesLauriers Explains How AI Can Benefit Businesses

Artificial intelligence can have a huge impact on a business’s bottom line. With AI, processes can be completed automatically, and…

3 years ago

Latest Trends in Artificial Intelligence

Artificial Intelligence (AI) revenues will reach $47 billion in 2020, from $8.0 billion last year, According to International Data Corporation (IDC).…

5 years ago

Why is it so hard for Financial Service Companies to Communicate with Consumers?

Most financial institutions share the same problem - poor customer communications. This is a common criticism from customers and industry…

5 years ago