Customer Experience

The Power of Customer Insights – the Good, the Bad, and the Ugly

The following is adapted from Getting to Aha! Why do some companies fail while others succeed?  You could point to…

3 weeks ago

Digital Customer Experience Trends That Could Help Maximize the Productivity of Your Business

If your customers aren’t getting a good digital experience, you’re losing business. In 2021, customers expect to be able to…

1 month ago

Customer Experience Management Market | Augmented Use of Digital Platforms to Support Growth of the Market

Assessing customer behavior and inclinations is becoming increasingly important, prompting many businesses and organizations to use customer experience management (CEM)…

5 months ago

Employee Engagement And How It Affects the Customer Experience

In this day and age, every business needs to be customer-centric in order to survive, let alone succeed. Brands focus…

9 months ago

How Improving Customer Experience Directly Impacts Your Bottom Line

Buying habits in the insurance industry have changed in recent years. According to research from Accenture, two thirds of consumers are…

5 years ago